Effective date: August 12, 2026
Operator: Greater Than Inc.
Support contact: support@greaterthanlabs.com
How to Get Support
Use Settings > Contact Support in Jiyi, or email support@greaterthanlabs.com.
The in-app support option opens an editable email draft. It may include app and device information and account or Team identifiers when available to help diagnose the issue. Users can review or change the email before sending it.
Greater Than Inc. does not promise a specific response time.
What to Include
When contacting support, include:
- What you expected to happen.
- What actually happened.
- The screen or feature involved.
- Steps that reproduce the issue, if known.
- A screenshot, if helpful and free of sensitive information.
Do not send passwords, private account details, Apple account information, or other sensitive information.
Reporting and Blocking
Team names and player display names can be reported from Team screens. Users can also block or unblock players from Team screens. Contact support if those controls are unavailable or additional help is needed.
Account Deletion
Account deletion is available from Settings > Account. Users who cannot access the app can request assistance at support@greaterthanlabs.com.