What to include in your email
When contacting support, include:
- What you expected to happen.
- What actually happened.
- The screen or feature involved.
- Steps that reproduce the issue, if known.
- A screenshot, if helpful and free of sensitive information.
Do not send passwords, private account details, Apple account information, or other sensitive information.
The in-app support option opens an editable email draft. It may include app and device information and account identifiers when available to help diagnose the issue. Users can review or change the email before sending it.
Greater Than Inc. does not promise a specific response time.
Delete your account
Account deletion is available from Settings > Account. Users who cannot access the app can request assistance at support@greaterthanlabs.com.